Elan Atelier: Terms and Conditions

Welcome to Elan Atelier. By using our website, services, and engaging with our business, you agree to the following Terms and Conditions. Please read them carefully.

1. General Terms

1.1 These Terms and Conditions apply to all clients, visitors, and users of Élan Atelier’s services and website.
1.2 By booking our services or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. Booking Policy

The booking policy ensures clarity and transparency for all clients. Please review the terms below:

2.1 Booking Process

All consultations and services must be scheduled through our online booking platform.
A confirmation email will be sent once your booking is completed. Ensure your contact details are accurate.
All consultations, including free, basic, and advanced sessions, are conducted remotely via video call or phone unless otherwise agreed upon. Clients are responsible for ensuring they have access to the required technology and a suitable environment to participate in the consultation.

2.2 Payment Policy

Free Consultation: Our 30-minute introductory consultations are complimentary.
Paid Consultations and Services: Full payment is required at the time of booking to secure your appointment.
All payments are processed securely through our booking platform.

3. Payment Terms

3.1 A 50% non-refundable deposit is required to confirm all custom design services. The remaining balance is due upon delivery of the final files.
3.2 For consultations and digital templates, full payment is required upfront at the time of booking.
3.3 No design work will begin until the deposit (or full payment where applicable) has been received.
3.4 Delayed payments may result in project delays or cancellation.

4. Accepted Payment Methods

4.1 Élan Atelier accepts the following forms of payment via our Square payment system:

  • All major debit cards

  • All major credit cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

4.2 Payment links will be issued for bookings and services where applicable.
4.3 All transactions are processed securely using industry-standard encryption protocols.

5. Rescheduling and Cancellations

5.1 Rescheduling

Appointments may be rescheduled up to 48 hours in advance, subject to availability.

5.2 Cancellations

  • Free consultations: Cancellations must be made at least 24 hours in advance.

  • Paid services: Cancellations made 48+ hours in advance are eligible for a full refund.

  • Cancellations made less than 48 hours in advance will incur a 50% cancellation fee.

5.3 No-Show Policy

Failing to attend a scheduled appointment without prior notice will result in forfeiting payment.

6. Late Arrivals

Clients arriving late should notify us as soon as possible. Sessions may be shortened to accommodate other appointments.
Arrivals more than 15 minutes late without notice may be treated as a no-show.

7. Design Services and Revisions

Custom design services include the number of revisions specified in your package. Additional revisions will incur an extra fee.
Deliverables will be provided in agreed formats and timelines.

Templates sold by Élan Atelier may include design elements sourced from Canva Pro’s premium library.
Customers receive a Canva template link allowing full editing access; however, downloading or printing without watermarks requires a Canva Pro subscription or purchase of premium elements by the customer.
Élan Atelier is not responsible for any watermarks, download restrictions, or licensing fees arising from Canva premium elements used in the templates.
Customers are advised to review Canva’s licensing terms or subscribe to Canva Pro for full access to premium assets.

8. Special Requests

Unique project requirements or special requests should be communicated during the initial consultation.

9. Custom Event Websites

9.1 Scope of Service
We provide custom, one-page event sites hosted on our Squarespace account. Features may include RSVP forms, gift registry links, maps, photo galleries, and countdown timers.

9.2 Design & Revision
Includes one round of revisions per site; further revisions are available for a fee.

9.3 Client Content Responsibility
Clients must supply all content (event details, guest list, links, media) accurately and on time. Delays due to late or incorrect submissions are not our responsibility.

9.4 Hosting & Access
Sites are hosted under our account; clients do not receive backend access. All edits must be requested and implemented by us.

9.5 Duration of Hosting
Sites remain live for up to 3 months post-event. Extension requires a separate agreement.

9.6 Form Data & Delivery
RSVP and form submissions will be forwarded to clients via email or Google Sheet. Responsibility for accessing data lies with the client.

9.7 Intellectual Property
The site design is owned by Élan Atelier. Clients are granted rights to use the site for the specified duration.

9.8 Technical Limitations
We are not responsible for downtime or technical issues due to third-party platforms (e.g. Squarespace) or email delivery problems.

10. Privacy Policy

Élan Atelier is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information.

10.1 Information We Collect

Personal Information: When booking a service, we collect your name, email address, phone number, and payment details.
Non-Personal Information: We may collect data about your website usage, such as IP addresses and browser types, to improve user experience.

10.2 How We Use Your Information

  • To process bookings and payments.

  • To communicate with you regarding services and inquiries.

  • To improve our website and services.

  • To send promotional content, if you opt-in to our mailing list.

10.3 Information Sharing

We do not sell or rent your personal information.
Information may be shared with third-party providers (e.g., payment processors) solely for service delivery.

10.4 Data Security

We implement secure systems to protect your data. However, no system is completely immune to breaches.

10.5 Your Rights

You may request access to your data, corrections, or deletion of your personal information.
You can opt out of marketing communications by following the unsubscribe instructions in our emails.

11. Intellectual Property

10.1 All designs, templates, and materials created by Élan Atelier remain the property of Élan Atelier until full payment is received.
10.2 Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

12. Limitation of Liability

11.1 Élan Atelier is not liable for any direct, indirect, or consequential damages resulting from the use of our services or website.
11.2 While we strive for perfection, delays in project timelines due to unforeseen circumstances do not warrant liability.
11.3 Due to the custom nature of our design services, refunds are not provided after final approval and delivery of the designs. Élan Atelier commits to working closely with clients through the revision process outlined in each package to ensure satisfaction.
11.4 Élan Atelier is not responsible for technical difficulties or interruptions during remote consultations caused by client-side connectivity issues, hardware malfunctions, or software problems.
11.5 Project timelines begin once all necessary client materials, information, and approvals have been received. Delays caused by client responsiveness or unforeseen circumstances may extend delivery dates, and Élan Atelier is not liable for such delays.
11.6 Clients agree to provide accurate, complete, and timely information, materials, and feedback required for the successful completion of the design project. Failure to do so may impact project timelines and outcomes.

13. Amendments to Terms

12.1 Élan Atelier reserves the right to update these Terms and Conditions at any time.
12.2 Clients will be notified of significant changes. Continued use of our services constitutes acceptance of updated terms.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

By engaging with Elan Atelier, you agree to these Terms and Conditions. We are excited to bring your vision to life with elegance and creativity!